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Equip Smart Q is the only integrated queue management, check in, triage and self service system available in the UK. This innovate modular system has been adopted by the
NHS and offers significant benefits to its users. These include:-
• Speeding up the check in process
• Simplified queue management
• Improving the customer experience
• Integrated self service offering
• Free staff time
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HOW DOES IT WORK?
This complex product simplifies the whole process for all involved, it simple, quick and efficient. This is how it works;
• The customer checks in through an attractive touchscreen kiosk.
• By answering a number of clinical questions “Equip” places the user in the right clinical queue or offers self service.
• The user gets a ticket with their clinic ID and Queue number.
• For self service, a token is issued for use at the vending kiosk.
• The queue numbers are shown on large format screens in the clinic. Whilst waiting the user can use the touchscreen information points around the clinic.
• The clinician sees the queue details and patient's reasons for attendance on their PC. When they are ready, the clinician simply clicks on the user and this allocates, and calls the patient to the clinician's room.
• When consultation is complete the clinician enters the details on the system and the database is updated.
• A suite of management reports are available.
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WHAT DOES IT LOOK LIKE?
Attractive simple hardware with a user friendly simple front end.
1. Easy to use software
• Register with the system.
• Enter your information.
• Select your options.
• Receive your queue ticket.
2. Information Points
Attractive simple easy to use information points to provide relevant access to health and supporting information whilst patients are waiting.
3. Queue Screens
Stylish queue information screens displaying the queues and supporting information.
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