- Integrated Queue Management, Triage, Self Check In

Equip Smart Q is the only integrated queue management, check in, triage and self service system available in the UK. This innovate modular system has been adopted by the NHS and offers significant benefits to its users. These include:-

• Speeding up the check in process
• Simplified queue management
• Improving the customer experience
• Integrated self service offering
• Free staff time

HOW DOES IT WORK?

This complex product simplifies the whole process for all involved, it simple, quick and efficient. This is how it works;

• The customer checks in through an attractive touchscreen kiosk.
• By answering a number of clinical questions “Equip” places the user in the right clinical queue or offers self service.
• The user gets a ticket with their clinic ID and Queue number.
• If self service they are given a token and directed to a vending machine in the clinic.
• The queue numbers are shown on large format screens in the clinic. Whilst waiting the user can use the touchscreen information points dotted around the clinic.
• The clinician sees the queue details and patient reasons for attendance on their PC. When they are ready, the clinician simply clicks on the user and this allocates, and calls the patient to the clinicians room. This removes the user from the queue.
• When consultation is complete the clinician enters the details on the system and the database is updated.
• A suite of management reports are available.

WHAT DOES IT LOOK LIKE?

Attractive simple hardware with a user friendly simple front end.

EASY TO USE SOFTWARE

Register with the system.

Enter your information.

Select your options.

Receive your queue ticket.

INFORMATION POINTS

Attractive Simple easy to use information points to while away user waiting periods and give relevant access to health and supporting information.

QUEUE INFORMATION SCREENS

Stylish queue information screens displaying the queues and supporting information.

VENDING UNIT

Clinical self service vending unit for those determined suitable for self service, for items such as Condoms, Chlamydia tests and pregnancy tests.

STATISTICS

Full reporting including:

• Kiosk Usage; These show domain hits broken down by kiosk, by date, by day of week or hour of day.
• Peripheral usage.
• Operational Performance; A range of operational reports are provided including access to the current status of the kiosk, reported errors and log files.
• Date and timing profiling.
• Reason for attendance.
• Profiling of users.
• Profiling of time slots.

Full reporting including:

• Access to POD listings.
• Full outstanding job listing.
• Archived job listing.
• Clinicians access to take and close a job, a simple click operation.